24-by-7 Service

Putting service back into telecom.

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Project Services
Delivering Telecom Services Using Collaborative Project Management
 

Whether you need a Full Service Maintenance Plan, Whether you need PBX telephone systems or call center design, training and implementation, our collaborative project management will get the job donea Customer Care Strategy, or a National Installation Rollout, 24-by-7 Service will collaborate with you to manage the complete project life cycle. The PBX+ Customer Portal provides secure access to a set of web-based tools that enables you to actively participate in the management all of your projects and resources in one place.

 

Project Services include:

  • Preliminary Scope of Work:  Defines objectives, timelines, constraints, equipment and resource requirements. 
  • Decision made on type of engagement: Fixed bid or time and material.
  • Physical Survey and Confirmation - A qualified resource confirms the preliminary SOW and performs an assessment of risk/constraint (what could go wrong) and identifies dependencies (e.g. construction build out) and corresponding contingency plans.
  • Scope of Work is updated and accepted by client
  • Project Plan is published and available via the PBX+ portal. 
  • Status calls and action items is project driven.
  • Customer Acceptance of Project, with active feedback mechanisms to assure continual improvements execution, resources and tools.