Tool | Description | Screenshot (click to enlarge) | Used By: |
Customer Portal | A secure customer-facing website designed to simplify the management of multiple systems, platforms and equipment locations… and even multiple service providers. Also a re-brandable tool for equipment distributors who want to electronically bond with their customers. | | |
Site Map w/Live Weather | Access a national site map with live Doppler Radar that displays each of your systems. Color codes quickly convey the status of each device. | | |
Live Alarm Dashboard | View active alarms with the Monitor+ Alarm Dashboard. Provides the NOC with detailed information on warnings, alerts and alarms. |
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Performance Dashboard | Securely view performance gauges and metrics of the monitored devices presented in rotation at specified intervals for easy viewing. Such gauges are well suited for servers due to the variety of conditions - e.g. memory, storage, I/O - measured on an ongoing basis.
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Web Ticketing System | Enter requests for service and get immediate updates and reporting on open and closed service tickets. Far more effective than making numerous status calls, your secure log-on credentials provide you with a view to open tickets. Status change notices can also be emailed or sent to a cell phone. |
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Web Project Manager | Clarizen is a powerful yet easy to use web based project management solution that allows you to manage all your projects and resources in one place, anywhere, anytime. Combined with Site Survey Information and Photo Gallery, the Clarizen tools set streamlines project management and improves collaboration. |
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Photo Gallery | An easy-to-navigate picture gallery that displays equipment racks, demarcs, and other devices at each of your sites to enable effective remote support. This is a powerful tool for leveraging on-site smart hands to physically assist diagnostic or corrective action. It can speed recovery compared to the extra time required to dispatch an expert to physically inspect what can many times be captured in a photograph. | | |
System Access Console | Securely connects with the administrative ports of the systems being monitored by Monitor+, maintaining complete audit trails during the remote access session to provide accountability and historical statistics. Facilitates centralized password management, so dial-up access becomes more secure and "auditable". |
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Performance Report Archiver | Access auto-generated PBX reports that help assess the performance, traffic and resource utilization of your PBX systems. Reports are run and archived on an ongoing basis, so when issues are reported, you can look back and determine what was occurring. It's like having a report "video camera" running all the time. Threshold alerts, such as All-Trunks-Busy conditions may be set. | | |
NOC Management Tools | A suite of tools used by Technical Support personnel to assist with dispatch management, field resource management, knowledge management and system backups. Exact services are highly customizable. |
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Site Information Manager | Access information about a site including facility records, schematics (site/rack/cable), and infrastructure (systems/networks/devices). |
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Network Assessment Tool | The fastest and most effective way to determine your network's VoIP readiness is to conduct a PBX VoIP Network Assessment. |
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Telecom Expense Manager | Tools equipping you to manage the details of TEM recommendations are delivered via the PBX portal. These tools are proven to be invaluable in ongoing expense management. |
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