Maintenance Services

24-by-7 Service offers a remote (“technical assistance center”) and on-site (“field”) services as a replacement of or supplement to a manufacturer's support services. Three standard Maintenance Service Plans are designed to fit the resource availability of each site. You can even calculate the savings you can expect by requesting a free Maintenance Service Estimate.

Chose from a full-service maintenance plan, or engage us to supplement your telecom or IT staff. A powerfully efficient set of web-accessible tools streamlines communication and progress tracking (see PBX+ Customer Portal). It’s this underlying technology that will save you time, money and headaches when managing a large number of sites.

Compare Our Flexible Maintenance Plans
Services:	Full Service	Expert Assist	Monitor+
Proactive Monitoring	included	included	included
Alert/Alarm Processing	included	included	included
PBX+ Customer Portal	included	included	included
Remote Technical Support	included	included	T&M
Field Dispatch & Repair Service	included	T&M	T&M
Replacement Parts	included	T&M	T&M
Preventative Maintenance	included	T&M	T&M
Unlimited Software MAC	optional	n/a	n/a
Telco Carrier Management	optional	n/a	n/a
Station Mgmt / Replacement	optional	n/a	n/a
Per Request MAC	T&M	T&M	T&M
Note: T&M (Time and Materials)	Low	Medium	High
Request a free Maintenance Service Estimate	*<----Customer Participation---->* *<-----Customer Risk----->*

Maintenance Service Descriptions
Proactive Monitoring	Daily, or more frequent, health checks of monitored devices for warnings and errors that, in many cases, preceed failures and outages.
Alert/Alarm Processing	A flexible, time-of-day and day-of-week instructions for notifying technical resources of system abnormalities and opening work orders in 24-by-7's and/or customer's ticketing system(s).
PBX+ Customer Portal	Secure access to a time-saving, integrated suite of web-accessible tools designed to proactively manage a diverse mix of PBX/IP-Telephony and adjunct devices across a wide geography.
Remote Technical Support	Typically referred to as "tier-3" support via dial up or VPN access to a supported devices.
Field Dispatch & Repair Service	Perform the hands-on technical tasks that are required to be performed on site. Typical response targets are: 4 Business Hours for Major Outages 24 hours for Minors
Replacement Parts	Failed componets ("parts") are replaced out of a local or central parts inventory.
Preventative Maintenance	Performing the manufacturer-recommended preventative maintenance tasks..
Unlimited Software MAC	An option to a full-Service maintenance contract that provides unlimited, routine move, adds and changes. This service is performed remotely via a secure log-on procedure to administer typical changes in end users and end user locations.
Telco Carrier Management	Managing the communication and testing of carrier (LEC and IXC) records and services.
Station Management Replacement	This optional service economically extends the warranty on your digital or IP telephone sets. Your staff performs first-level troubleshooting and ships failed sets to our service depot. We immediately send a replacement phone for next day delivery. An inventory is provided for sites with more than 50 sets to enable immediate replacements.
Per Request Moves, Adds & Changes	Routine moves, adds and changes. This service is performed remotely via a secure log-on procedure to administer typical changes in end users and end user locations.

24-by-7 Service

Putting service back into telecom.