24-by-7 Service

Putting service back into telecom.

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Full Service Plan
Outsourced Maintenance You Can Trust
We offer the best outsourced PBX telephone systems maintenance for nationwide medium-sized businesses.

 
Full Service is the most popular service plan and is designed for client organizations that elect to outsource the maintenance of their IP or traditional phone systems and call center applications. The Full Service plan includes:
  • Remote technical assistance is available 24x7 via dual Network Operation Centers in Denver and Atlanta.
  • Replacement parts (local inventory in major markets)
  • Field technical support for on-site corrective action within 4 hours for "Majors" and next day for "Minors".

The Full Service plan incorporates the monitoring and collaboration tools described in Monitor+. From case studies, Client organizations report the following:

  • Improved staff effectiveness by reducing time spent coordinating, cajoling and commanding various maintenance service providers.
  • Enhanced system availability as a result of 24-by-7 Service's proactive service strategy and Monitor+ tool set.