24-by-7 Service brings more than 50 years of combined telecom industry experience. Our Expert Assist service plan is designed for customers with their own technical staff who are able to operate as on-site “smart hands." Let 24-by-7 Service be your expert technical support to back them up.
If your technical staff is comfortable removing and installing cards in your phone systems, 24-by-7 Service can guide your people through most on-site corrective measures. When outages occur, we diagnose the problem, determine the best course of action to quickly return your systems back to service and work with your on-site employees to get the job done right!
Why have an Expert Assist agreement with 24-by-7 Service?
Less cost than a Full Service maintenance agreement
Quicker resolution in many cases because technician drive time is eliminated
24-by-7 Service can also provide replacement parts if needed.