PBX+ Service Suite
Regain Control Over Your Siemens, Avaya, Nortel and more
Monitor+ Our proactive, comprehensive monitoring system performs health checks and processes reactive alarms on all major PBX systems (including IP-Tel or IP-PBX) and adjunct servers and most SNMP-enabled devices. With a highly customizable interface, Monitor+ diagnoses, prioritizes and initiates appropriate action and serves as a dispatch center with access to over 1,000 field technicians across the US and Canada. Our secure, web-accessible ticketing system handles all requests for MAC, cabling installation and break-fix repair requests. Report+
Report+ serves as your automated telecom analyst. When issues crop up Report+ automatically creates and archives traffic and other performance reports. It has the capability of triggering Alerts when certain thresholds are met. All reports can be viewed via the secure PBX+ portal so your support personnel can quickly identify patterns and spot problems.
Advisor+
Our on-demand subject matter experts use well-defined and structured methodologies to provide recommendations for enhancing or transitioning telecom/call center platforms. A core competency of Advisor+ consultants is in the aligning of people, processes, and technologies with business objectives - particularly in environments with large or multi-site contact centers.
Service+
Our remote technical assitance center and on-site field services serve as a replacement or supplement to manufacturer support services. Our three support plans begin with Monitor+ and our secure web-portal. Our plans are designed to fit the resource availability of each site, from full-service maintenance, where we serve as your telecom expert in all facets of maintenance, to Expert Assist, which is designed to supplement the support you already have, to the basic Monitor+ which takes the risk out of self-maintenance. |