Clients
We earn our clients’ loyalty on a daily basis by providing a responsive local presence, proactive customer service and industry expertise. You will probably be able to relate to one or more of our clients because of the diversity in size, industry and services. Commercial
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| Comcast Cable - The Western Division of the nation’s largest broadband provider was an early believer in 24-by-7 Service, Inc. They hired us to maintain and groom eight sites in Colorado back in 2003. The number of sites has increased every year since. “True partnering” is how this client refers to our “flexible and responsive approach of meeting needs well beyond traditional break-fix maintenance”. From tactical (e.g. documenting circuit ID and cross connects) to strategic (e.g. redesigning call flows), Comcast calls on 24-by-7 Service to leverage their lean staff and provide that outside, solutions oriented perspective. |
| Comcast Spotlight - The ad sales arm of the largest broadband provider in the nation is another example of a client that takes advantage of our maintenance, management and migration services. 24-by-7 Service maintains the PBX at Comcast Spotlights Rocky Mountain Division headquarters and has assessed needs and opportunities to improve communications between the HQ and numerous remote sales offices. The Telecom Assessment generated a Telecom Roadmap, including a migration plan that fixes problem areas while leveraging existing telecom assets. |
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| Ford Credit Corporation – This financial services client consolidated the maintenance support of nearly 100 call center sites (7 time zones) from several maintenance service providers to the exclusive care of 24-by-7 Service, Inc. This client values having single point of contact, more responsive trouble resolution and proactive monitoring. Service levels improved due to 24-by-7's proactive maintenance and monitoring service strategy, which helped reduce their telecom support staff by 75%. |
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| Gates Corporation - Gates, the most trusted name in belts and hoses for industrial and automotive applications, has trusted 24-by-7 Service since our founding in 2002. The World’s largest manufacturer of V-belt technology depends on us to maintain phone systems in key manufacturing locations across the US. Our support, maintenance and monitoring capabilities continue to enhance Gates Corporation’s internal telecom support resources. |
| | Time Warner Cable - National Division represents a classic example of hiring us to maintain their legacy PBX system at the headquarters, while we performed an assessment and developed a comprehensive contact center strategy that overcome the challenges of managing 20+ call centers spread across the nation. The National Division has won several corporate wide awards, such as “Best ROI”, which far exceeded expectations. |
Government
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| | City of Lakewood, Colorado - Since our founding in 2002, the fourth largest city in Colorado has depended on 24-by-7 Service to perform a broad range of services. We provide full maintenance and “MAC” support for this ten-site hybrid VoIP and legacy network. Our professional services group is currently engaged to guide the City’s IT management in selecting a new IP Telephony platform. |
| | State of Colorado, Governor's Office of IT- When the State needed to find a solution for two VoIP/IP telephony migration needs, they called 24-by-7 Service. First, the State needed a service provider that could support their legacy Avaya telecommunications infrastructure while they embarked on a large project to migrate from Avaya to Cisco VoIP. Next, they needed an advisor that could assist them with compatibility issues that arose during the migration. 24-by-7 Service was there to meet the needs of the State of Colorado and we continue to support them today. 24-by-7 Service provides a broad range of monitoring and support services that empower both Cisco and Avaya business partners who need to implement and maintain a broad range of legacy and IP Telephony platforms and applications. Our vendor neutral approach has successfully placed the needs of the customer ahead of competing platform suppliers.
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| | U S Government Agency - Since 2006, 24-by-7 Service has been performing a broad range of monitoring, maintenance and installation services for a Federal Agency with a 40-site hybrid VoIP network. Meeting strict federal security and confidentiality measures are a pre-condition of each annual renewal. |
| U S Military Agency - As the prime contractor, Emerald Resource successfully won the contract issued by a defense agency to replace their 1980s vintage Avaya telephone with a new Avaya system. Emerald Resource engaged 24-by-7 Service to provide end-to-end installation services for a JITC secure IP-redundant Avaya S8710 implementation. 24-by-7 Service continues to maintain the defense agency today. |
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Non-Profit
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| | Cherry Hills Community Church - A cost conscious and communications intensive non-profit organization engaged 24-by-7 Service, Inc. to perform an enterprise-wide Telecom Assessment. While retaining their existing infrastructure and systems, the Roadmap 24-by-7 Services created addressed new bandwidth users and applications. The result was a more robust and supportable telecom platform without replacing existing equipment. We remain engaged as an on-demand telecom manager, enabling the church, and their associated school, to not require an on-site telecom specialist. |
| | Focus on the Family - 24-by-7 Service’s professional services division has been engaged on various telecom and contact center projects since 2003. Dr. Dobson founder of Focus on the Family insists on a high-level of customer service for their subscribers and ministry supporters. Our call center specialists have performed both tactical (training and staff modeling) and strategic projects, such as developing a new Customer Care Strategy. Our tight collaboration with the Focus management team has made dramatic improvements in meeting both the founder’s expectations for constituent services and financial responsibility. |